Company
Story ....
It
all started one summer when I was seven years old. My
Grandfather was teaching me how to use a wood plane
in his shop. After starting on a board he took the plane
away and said, "Now finish the job". At first,
I wondered how, then he said; "You might not always
have access to a shop with three of every tool in it.
You must learn to improvise with what you have".
When I pulled out my pocketknife, he approved.
Throughout the summers, I helped him with jobs, such
as fixing and building various projects to clearing
land on his properties. "Do it right or not at
all" was the motto of all our jobs and learning
to improvise was the common thread.
After moving to the North Shore, putting my tools in
the back of my truck and hiring myself out as a Handyman,
one customer suggested using the slogan "No stress,
no mess". That slogan has become a mainstay of
the service.
After a number of years as a regular customer at the
Home Hardware store in North Vancouver, some of the
staff started referring customers to me. After hearing
multiple horror stories from customers about other handymen
taking advantage of them, I decided to try to change
people's perception by offering an honest and trustworthy
service. Keeping family values and quality in the forefront
of every job created many repeat customers and referrals
to the point where appointments for October where being
booked in July. At this point, the need for a quality
service based on integrity and caring seemed inevitable,
so with the help of Home Hardware, we started the Homepro
Handyman Service in September 1999.
Opening day we received six job calls, which were all
fulfilled, and the first one done free of charge to
a personal repeat customer. The first crew consisted
of eleven tradesmen, ranging from professional carpenters
to basic labourers. The service is now to the point
where repeat customers equal new ones.
Currently the service stands strong with over fifty
hand picked tradesmen and over fifty specialty sub-trade
companies. Offering a three year guarantee and a twenty-four
hours a day service, with as little as a fifteen minute
job response turnaround, excels the service above the
competition. As well, we use only North Shore tradesmen,
and have become members of the Chamber of Commerce and
the Better Business Bureau. This has enabled us to provide
a quality service, and give customers a more comfortable
feeling about using us.
As the service grew, the office relocated to the central
Lonsdale area in North Vancouver at the end of May 2001.
On October 1, 2001 the opportunity presented itself,
and our second location in West Vancouver opened to
allow better service representation in both districts,
as it is a "neighbourhood" service.
Due to honesty, integrity and quality workmanship, Homepro
Handyman Service is well on it's way to becoming the
best Handyman service available.
